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Privacy Policy

Effective: October 14, 2024

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Your privacy is of the utmost importance to us. This Privacy Policy explains how TeacherWell, Dembowski Consulting and our subsidiaries and affiliates (together, "TeacherWell", "we" or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”), and when you contact us, engage with us on social media, or otherwise interact with us. 

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We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.

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Collection of Information

Information You Provide to Us

We may collect information when you register for an account, participate in interactive features (like submitting a request or completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:

  • Personal details: your name, email address, linked social media details, and street address.

  • Payment details: payment information.

  • Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services. Some users also provide information about how they are feeling in connection with providing feedback or other messages to us, but we do not infer any health-related characteristics from this information and only process it consistent with the purpose for which it was provided.

  • Employment information: we may also collect employment information if you sign up through one of our special initiatives such as a group plan.

  • Other Information You May Provide: password, language settings, goals, moods and reflections you provide during check-ins.

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Information We Collect When You Use the Services or Interact with Us

When you use the Services or interact with us, we collect the following information about you:

  • Usage information: the sessions you use, videos you view, content you listen to, screens or features you access, and other similar types of usage information.

  • Transactional information: information about a purchase, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.

  • Log information: the web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.

  • Device information: information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information.

  • Communications: we may record our communications to provide us with feedback or market research.

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Information We Infer or Generate When You Use the Services

When you use the Services, we infer or generate the following information about you:

  • User ID: a user ID that we will associate with your account.

  • Derived information: information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We may also use information we collect about you, such as your gender, age and usage, to help determine the likelihood of you continuing to use the Services in the future.

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Information We Collect from Other Sources

We may also obtain information about you from other sources, including:

  • Transaction information: details from third-parties you use to install our app or purchase a subscription.

  • Social media data: if you create or log into your TeacherWell account through a social media service account, we will have access to information from that account, such as your name and other account information, in accordance with your data sharing settings on that social media service.

  • Cookie data: we may collect information via cookies and web beacons.

  • Information you make public: finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.

 

Use of Information

We use the information we collect as follows:

  • Provide and maintain the Services, including debugging to identify and repair errors (the legal basis for this processing is the performance of the user agreement between you and TeacherWell);

  • Improve the Services, including by developing new products and services (the legal basis for this processing is our legitimate interest in improving and developing new services, by exploring ways to further enhance our services and business);

  • Process transactions and fulfill orders (the legal basis for this processing is the performance of the user agreement between you and TeacherWell);

  • Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages (the legal basis for this processing is our legitimate interest in providing relevant information about our services, including your purchases from us);

  • Communicate with you about products, services, and events offered by TeacherWell and others, request feedback, and send news, gifts, or other information we think will be of interest to you (The legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you unless applicable law requires us to obtain your consent, in which case we will do so);

  • Monitor and analyze trends, usage, and activities in connection with the Services (the legal basis for this processing is our legitimate interest in improving our Services and understanding our users’ needs and expectations);

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of TeacherWell and others, including to enforce our agreements and policies (the legal basis for this processing is our legitimate interest in preventing fraud and protecting and securing our assets, customers, employees and the public);

  • Comply with the law, such as by processing transactional records for tax filings and other compliance activities (the legal basis for this processing is compliance with our legal obligations under applicable law related to, for instance, taxation, and consumer protection law);

  • Create anonymous or aggregated data that no longer can be reasonably used to identify you (the legal basis for this processing is our legitimate interest in creating non-personally identifiable data to help improve our services, provide reports to third parties, and otherwise enhance and promote our business);

  • Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior (the legal basis for this processing is our legitimate interest in improving your experience with the Services and serving advertisements more relevant to your interests, unless applicable law requires us to obtain your consent, in which case we will do so); and

  • Facilitate contests, sweepstakes, and promotions (the legal basis for this processing is our legitimate interest in conducting promotional activities that our users may voluntarily decide to participate in).

 

Disclosures of Information

We may disclose information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:

  • With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors, analytics providers, advertising partners, and other service providers;

  • To accountants, auditors, developers, lawyers, and other outside professional advisors to TeacherWell, subject to appropriate contractual obligations of confidentiality;

  • If we believe disclosure is in accordance with, or required by, applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;

  • If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or to protect the rights, property, and safety of Calm or others, or if it is necessary for the establishment, exercise or defense of legal claims;

  • In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

  • Between and among TeacherWell and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;

  • If your TeacherWell subscription has been provided to you by someone else, like your employer or a family member who invited you to use one of their dependent subscriptions, we may inform them that you have signed up for the subscription they offered you;

  • If your TeacherWell subscription was obtained through a third-party promotion, such as bundled with a third-party service or offered through a promotional code distributed by that third party, we may inform them that you redeemed the offer; and

  • With your consent or at your direction. For instance, you may choose to share actions you’ve taken through the Services using “share” or similar features or by linking your TeacherWell account with third-party services.

We may also disclose aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties.

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Advertising and Analytics

Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Calm and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.

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Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

 

Privacy Rights

We believe that you should have control of your personal information. To that end we provide the following rights to make requests regarding your personal information. You may make these requests by contacting TeacherWell@DembowskiConsulting.com or in some cases using features within the Platform:

  • Access. You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.

 

  • Correction. You have the right to request the correction of your inaccurate personal information.

 

  • Deletion. You have the right to request, under certain circumstances, the deletion of your personal information that we collect.

 

  • Restriction. You have the right to request that TeacherWell restrict the use of your personal information in certain circumstances. Please note that in some cases we may not be able to place a restriction due to the use being necessary for Product functionality or delivery of the Services.

 

  • No retaliation or discrimination. You have the right not to receive discriminatory or retaliatory treatment for making a request.

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Upon receiving your request, we may ask for additional information from you in order to verify the request or confirm how you would like to proceed. We endeavor to respond to a verifiable request without undue delay. If we require an extended amount of time, we will inform you using the email associated with your account or the email you used to make the request.

We do not charge a fee to process your verifiable request unless it is excessive, repetitive, or clearly unfounded. If we determine that your request requires a fee, we will tell you why and provide you with a cost estimate before completing your request.

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Your rights are not absolute, and exceptions may apply. These exceptions can arise from different factors including our legal obligations, the rights of others, your or another’s safety, and our ability to bring or defend against legal claims. Additionally, we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative.

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Some US jurisdictions provide residents with certain rights with respect to their personal information as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply.


 

Exercising Your Rights

You can exercise these rights by emailing us at TeacherWell@DembowskiConsulting.com. We will not provide discriminatory treatment against anyone that exercises any of their rights.

 

Verification

Where appropriate under applicable law, such as with respect to requests to know, correct, or delete, we may verify your request by asking you to provide information that matches information we have on file.

You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

 

Appeals

If we deny your request, you may appeal our decision by emailing TeacherWell@DembowskiConsulting.com

 

Other Choices

Promotional Communications

You may opt out of receiving promotional emails from TeacherWell by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

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Mobile Push Notifications/Alerts

We send promotional and other push notifications to your mobile device. 

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Contact Us

If you have any questions about this Privacy Policy, please contact TeacherWell by email at TeacherWell@DembowskiConsulting.com.

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